Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
General FAQs
5-
General FAQs
The city budget is posted on the website each year, along with financial reviews of each fiscal year. CLICK HERE to view these documents.
-
General FAQs
Ritchie Haynes is the Lincolnton City Manager. You can contact the city manager at (704) 736-8980.
-
General FAQs
Citizens can voice their concerns by using the Submit a Request link on the home page.
-
General FAQs
You may request records by using the Submit a Request link to the department.
-
General FAQs
Information regarding City of Lincolnton Boards & Commissions is available at THIS LINK.
Police Department
6-
Police Department
Parking tickets may be paid at the Utility Billing office at City Hall, 114 West Sycamore between 8:30a-5:00p.
Tickets may also be paid online:
-
Police Department
Motor vehicle crash reports can be obtained from the North Carolina Department of Motor Vehicles.
Crash reports can be requested by completing the Crash Report Request Form (TR-67A) and mailing it along with payment to the address on the form.
You may also go to the N.C. Division of Motor Vehicles headquarters at 1100 New Bern Ave., Raleigh, NC 27697. There is a fee of $5.50 for a certified copy of a crash report.
-
On the department’s page there is a link to forms for the Police Department. You can download the form for special check and either drop it by the police department or mail it in to:Police Department
Lincolnton Police Department
P.O. Box 617
Lincolnton NC, 28092.
You may also fax the form to 704-736-8904. -
If you reside within the city limits of Lincolnton, Yes. Fingerprints are usually done between the hours of 8 a.m. and 9 a.m. Monday through Friday except on holidays. If you have any questions about fingerprints, please contact Lieutenant Matt Painter at 704-736-8900.Police Department
-
Police Department
All golf carts must be registered each year to operate on city streets. The Golf Cart Registration Packet including requirements, forms, & process is at this LINK.
-
No. Unless the dog is a registered, trained service animal it is not allowed during special events unless the dog is part of the event and listed on the special event application.Police Department
Utility Billing/Collections
8-
Utility Billing/Collections
There are five ways to pay your bill; by Mail, In Person, Night Depository, Bank Draft or Online. Details on each of these methods can be found on the Utility Billing webpage.
-
Utility Billing/Collections
Complete the application for Residential or Business Service and return it to the Utility Department at City Hall, 114 West Sycamore Street.
-
Contact the Utility Billing office at 704-736-8980 to have your account reviewed.Utility Billing/Collections
-
The customer is responsible for repairing leaks between the meter and the residence or building. The City is responsible for repairs leading into the meter from the water supply side.Utility Billing/Collections
-
No water adjustments are allowed. One sewer adjustment will be allowed within a 12 month period. Contact the Utility office at 704-736-8980 for details on applying for the sewer credit.Utility Billing/Collections
-
No. The water rate is not discounted. However, there may be a sewer adjustment for a pool if the City is notified in advance in order to acquire a meter reading immediately before and after the pool is filled.Utility Billing/Collections
-
Utility Billing/Collections
This information is available by calling City Hall at 704-736-8980 or by looking at the City Fee Schedule.
-
The City’s water comes from the South Fork River.Utility Billing/Collections
Cemetery
10-
Cemetery
No, you do not have to be a City resident. Please see fee schedule as different rates apply to inside residents and outside residents.
-
No. The City does not purchase back burial plots that have been sold. However, an owner of a cemetery plot may sell or transfer a burial space or spaces in his or her plot upon approval of the City Manager or his or her designee. In order to meet the approval, a notarized document containing pertinent information must be submitted and a transfer fee will be charged in most cases. The transfer fee will be equal to the difference in the current sale price of the owner and the purchaser's cost based on the applicable sale price for the plot or plots if purchased directly from the City. Transfer documents not recorded and filed in the City Finance Department will be deemed invalid. A plot or plots may not be sold for more than the current rate in effect at the time of sale.Cemetery
-
Cemetery
All burial plots must be paid in full at the time of purchase. Methods of payment include cash, check or credit card (Visa, MasterCard or Discover).
-
Yes. However, there are size restrictions based on each section. Please see Hollybrook Cemetery Rules and Regulations for details.Cemetery
-
Only ground level floral arrangements placed in approved vases are allowed. No coping, fencing, hedging, ground mounds, borders or curbs or decorations are allowed.Cemetery
-
Cemetery
The funeral home charges this fee for the initial interment.
The City does charge a re-opening fee for disinterments. -
No. The owner of the burial plot is purchasing the right to be buried in Hollybrook.Cemetery
-
Cemetery
No. Monuments and foot markers must be purchased through a monument company.
-
No, this is the responsibility of the purchaser.Cemetery
-
Cemetery
Yes. The City removes all Christmas flowers two weeks prior to Easter Sunday each year. The cemetery sexton reserves the right to remove expired floral arrangements from the burial plot.
Planning
15-
Planning
To find out if your property is located within the City limits, you may visit the Lincoln County Geographic Information Systems (GIS) mapping web site. Once you have located your parcel, the property record will appear on the left side of the screen. It will indicate whether the site lies within the city limits. Properties located within the city limits appear in light green on the County map. You can also contact the City of Lincolnton Planning Department at 704-736-8930 or the Lincoln County Planning Department 704-736-8440 to determine if the property is located within the city limits.
-
To find out if your property is located within the City’s zoning jurisdiction, you may visit the Lincoln County Geographic Information Systems (GIS) mapping web site. Properties located outside the city limits and within the city’s extraterritorial zoning jurisdiction appear in pink on the County map. You can also contact the City of Lincolnton Planning Department at 704-736-8930 or the Lincoln County Planning Department at 704-736-8440 to determine if the property is located within the city’s extraterritorial zoning jurisdiction.Planning
-
To find out what your property is zoned, you may visit the Lincoln County Geographic Information Systems (GIS) mapping web site or contact the City of Lincolnton Planning Department at 704-736-8930 for properties located within the city’s jurisdiction or the Lincoln County Planning Department at 704-736-8440 for properties located within Lincoln County and beyond the city’s jurisdiction.Planning
-
You can determine the permitted uses on your property by assessing the Unified Development Ordinance. Sections 153.090 through 153.121 outline permitted uses within each of the zoning districts within the City of Lincolnton.Planning
-
Building permits are issued through Lincoln County. However, for properties located within the City’s zoning jurisdiction, a zoning permit may be needed first to ensure all work meets the City’s ordinances.Planning
-
A zoning permit from the City of Lincolnton Planning Department is required for new construction, building expansions, and accessory structures measuring over 12-feet-by-12-feet. Also, a zoning permit or other approval from the City is necessary if Lincoln County requires a building permit for the work being done. Before you begin, contact the Lincoln County Building and Inspections Department at 704-736-8440 to find out if a permit will be required for the work being done.Planning
-
Within residential zoning districts, accessory structures are allowed in any side or rear yard subject to a 10 foot setback from the lot line. Additional regulations for accessory structures are outlined in the Unified Development Ordinance, Section 153.057.Planning
-
Planning
No, however before installation, you need to ensure that the fence is located entirely on your property and not on any right-of-way, utility easement, on an adjoining property, or inside an intersection site triangle. There are some restrictions regarding the height of the fence. Fences typically cannot exceed 6 feet in height if located within residential districts. Fences can be placed on the property line. You should check your boundary survey to determine the property line and the location of any utility easements.
-
Planning
You can file any code concerns by filling out the Code Enforcement Complaint Form on our documents page and sending to the Lincolnton Planning Department. You also may contact the Zoning Administrator at 704-736-8729 or by email under the Staff Directory to file a complaint.
-
If the dimensions of a shed, carport or garage are 12 feet or greater, then a zoning permit and building permit are required. All setback requirements must still be met regardless of whether a permit is required. Building and Zoning Codes are subject to change so please verify by contacting our office at 704-736-8930.Planning
-
The City of Lincolnton zoning regulations contain a provision allowing residents to operate a business from their home subject to certain standards. For more information on the matter please view the Home Occupation Guide under our documents page.Planning
-
The City of Lincolnton does not require business licenses or privilege licenses.Planning
-
Planning
You can obtain an application for a change in zoning or for a conditional zoning on the City’s web site. However, you should also discuss the application with Planning Staff prior to filing.
-
No, Roosters, other fowl, and livestock are not permitted within the City Limits. However City Council has adopted an ordinance allowing Backyard Hens meeting certain requirements. These requirements can be found under the applications tab on this website or by calling the Planning Department Offices.Planning
-
Send any complaint or inquiry to the Planning Department at the link below:Planning
Employment
7-
Employment
An employment application can be completed online on the website for open positions. If you require assistance with completing the online application, contact the Human Resources department for assistance at (704) 736-8980.
-
Employment
Our application form is the basis for candidate evaluation and interview selection, and the application must be completed in full for it to submit electronically for consideration. You may refer to the resume on the employment data section of the application only if all of the information requested on the application is on the resume, which should be uploaded as supporting documentation. Incomplete information may result in disqualification of the application.
-
Employment
Applications are only accepted for positions when they are posted.
-
Employment
You must meet the stated deadline to be eligible for consideration for any position.
-
Employment
The recruitment process can be impacted by several factors which include the nature of the job being recruited for, the volume of applications received the workload of the department, holiday breaks, and other unforeseen interruptions.
-
Employment
After the closing date, applications are reviewed to determine if minimum requirements are met. Applications that do not meet minimum requirements are no longer considered. The remaining applications are again reviewed to determine which ones have the highest level of qualifications as required by the job description and are contacted to continue in the recruitment process.
-
Employment
Employment opportunities are available through our Human Resources Jobs-Career Portal webpage and the Employment Security Commission located at 529 North Aspen Street. Employment opportunities are also posted in the lobby of City Hall.
IT
5-
Click link below to submit a request.IT
-
After submitting a ticket or upon direction from ITS: Remote Support Instructions: Click Link Below Allow teamviewer to download Internet Explorer click run and Accept Disclaimer. Chrome click downloaded icon in bottom left of browser and Accept Disclaimer.IT
-
In outlook right click suspected messaged and choose Junk Email then click Add Sender to Blocked Senders List.IT
-
All email goes through a filter before it reaches your account. Most likely it is .zip which can contain viruses that can wreak havoc on your pc and the network. This is the message you will receive: City of Lincolnton Mail Security replaced SCAN00059310.zip with this text message. The original file contained a filtering violation and was quarantined. Most occurances are spam that made it through the filter stage but harmful attachments have been quarantined. If you believe your message has been quarantined by mistake please contact ITS. Please visit: http://www.ci.lincolnton.nc.us/392/ITS-Department For System Updates. If you believe your message has been blocked by mistake please contact ITS by submitting a work order and requesting file be released.IT
-
No in most cases you did not. Check your sent items if you do not see the message in question. You did not send it. Another entity has spoofed your email address. This is quite common and very hard to combat. If attachments are quarantined it is not harmful. If you feel your account has been compromised please contact ITS.IT
Public Works
1-
Public Works
City Manager
3-
City Manager
Please see Budgets & Financial Reports webpage.
-
City Manager
Ritchie Haynes is the Lincolnton City Manager. You may contact the city manager at (704) 736-8980.
-
City Manager
Ritchie Haynes is the Lincolnton City Manager. You can contact the City Manager at (704) 736-8980.
Business & Community Development
3-
There are several grants available for storefront rehabilitation, architectural services and substantial building rehabilitation, but none for starting a new business.Business & Community Development
-
No, Business & Community Development staff assist the Apple Festival Board Members in planning and executing the event but we are not the responsible organizers.Business & Community Development
-
No, City staff assist the Apple Festival Board Members in planning and executing the event but are not the responsible organizers.Business & Community Development
Parks and Recreation
17-
800 S. Madison Street Lincolnton, NC 28092Parks and Recreation
-
1000 North Aspen Street Lincolnton, NC 28092Parks and Recreation
-
2770 Highland Drive Lincolnton NC 28092Parks and Recreation
-
1.7 miles from Motz Avenue to City ParkParks and Recreation
-
The restrooms are open from 8:00 am till dusk.Parks and Recreation
-
The Park and Recreation Offices are located at the Lentz Center Gym in the Betty G. Ross Park at 800 S. Madison Street.Parks and Recreation
-
Alcohol is not allowed at any of our parks. Anyone found with alcohol on city grounds will be asked to leave. Tobacco, including smoking of any kind, is not allowed in the gym or pool area. Visitors who wish to use tobacco, or smoke, is required to move to an area 50 feet away from the main building and pool. Tobacco use is allowed at our shelter and ball fields but please be responsible.Parks and Recreation
-
Youth Soccer, NFL FLAG Football, Dodgeball, Volleyball, Summer sports camps, swim lessons. http://www.ci.lincolnton.nc.us/415/Youth-Soccer (Soccer Information) http://www.ci.lincolnton.nc.us/416/Youth-Flag-Football (Football Information) http://www.ci.lincolnton.nc.us/441/Summer-Sports-Camps (Summer Camps Info) http://www.ci.lincolnton.nc.us/418/Swimming-Pool-Information (Swimming info)Parks and Recreation
-
You may sign up to be a volunteer coach at the Betty G. Ross recreation center. Once completed, your volunteer application will go through a background check. You can also get more information by following the link.Parks and Recreation
-
If you feel that your child's ability level is above the age group that they are participating in then you are allowed to move them up. If your child has a sibling involved in the same program but they are in different age groups and separated by 1 year in age then it is possible to move the younger child up. The recreation staff may notice your child's ability level during evaluations/practice and suggest that the child be moved up. No child will be allowed to move down an age group unless approved by the recreation director.Parks and Recreation
-
No. You cannot request a specific coach or team. Teams are drafted in order to maintain a level, competitive playing field for all teams. "Stacking" teams is not allowed. The only exceptions that will be made is pairing siblings on the same team.Parks and Recreation
-
After the registration process has been completed, participants will go through an evaluation directed by the league coordinator. Each child will be given a score to assess their ability level. Participants are drafted by coaches in "rounds" based on their evaluation. For example, in the first round of the draft all coaches will draft players with a grade of A. In the NFL FLAG Football league, participants will also go through an evaluation process. The league coordinator will pick teams based on the evaluation scores. For example, if there are 5 teams in a flag football league then the top five players will each go to a different team.Parks and Recreation
-
You will need to pick up or bring your application to the Lentz Center Gym at Betty G. Ross Park and turn in with your proof of insurance and fee for the rental. You may call ahead and ask if a specific date is available. If one is available then your name may be penciled in that time slot. You will have to have your form completed and fee paid within 2 weeks of your rental date. If payment is not received then you will lose your rental time. You may access forms by following the link.Parks and Recreation
-
Let's Get Moving Lincolnton Walking Program, Badmitten, Pickleball, Racquetball, Disc Golf, Water aerobics. You can get more information about our programs by following the link.Parks and Recreation
-
You can sign up your child at the Lentz Center Gym. For the Lentz Center Gym location and hours, please refer to the Parks and Recreation Department page.Parks and Recreation
-
Yes. You can rent the swimming pool at Betty G. Ross Park. Please follow the link for more information and the registration form. http://www.ci.lincolnton.nc.us/DocumentCenter/Home/View/213Parks and Recreation
-
Alcohol is not allowed at any of our parks. Anyone found with alcohol on city grounds will be asked to leave. Tobacco, including smoking of any kind, is not allowed in the gym or pool area. Visitors who wish to use tobacco, or smoke, is required to move to an area 50 feet away from the main building and pool. Tobacco use is allowed at our shelter and ball fields but please be responsible.Parks and Recreation
Fire Marshal
2-
Contact the Lincolnton Fire Department @ 704-736-8920 to request a copy.Fire Marshal
-
If you live within the City limits, contact the Lincolnton Fire Department @ 704-736-8920 and request a smoke detector. The Lincolnton Fire Department has received a smoke and carbon dioxide detector grant from the North Carolina Office of State Fire Marshal, there is no charge for these detectors.Fire Marshal
Homepage
7-
Homepage
Please see the City Budget webpage & related documents.
-
Homepage
Parking tickets may be paid at City Hall located at 114 West Sycamore Street Monday through Friday (except during holidays) between the hours of 8:30 a.m. and 5 p.m.
You may also pay online at this link: Lincolnton Parking Tickets
**The Police Department does not accept any payments for citations.**
-
Homepage
This information is available online in the FEE SCHEDULE. You may also call the Utility Billing department at 704-736-8980.
-
Homepage
Information on how to establish new utility accounts is available at THIS LINK.
You must complete the application for Residential or Business service and return it (with identification) to the Utility Department on the first floor of City Hall at 114 West Sycamore Street.
-
Homepage
There are five ways to pay your bill; Online, Bank Draft, by Mail, In Person, or Night Depository. Details on each of these methods can be found at THIS LINK.
-
Homepage
Contact the Utility Billing office at 704-736-8980 to have your account reviewed.
-
Homepage
Recycling
6-
Recycling
Only plastic triangle types #1, #2 and #5. No other plastic can be recycled. Thin plastics like clear food packaging (ex. Saran Wrap), 6-pack rings, baggies, and bread/frozen food/dry cleaning/grocery bags get tangled in the recycling equipment and cause machinery damage. Soiled paper (food debris, grease) can't be recycled with clean paper pulp since the grease can't be removed. Look for the "triangle" symbol and number on items before recycling.
-
Recycling
NO, recycling will be picked up once per month, generally on the First Friday of each month. The service starts Friday June 7, 2019.
DO NOT place your recycling roll-out at the curb with your regular garbage. And DO NOT place any regular household waste in the recycling roll-out.
-
Recycling
Many items can be considered contaminants. Contamination happens when non-recyclable items are mixed in with recyclable items; the wrong materials are put into the system (plastic grocery bags, hoses, propane tanks, etc.) or the right materials are prepared the wrong way (recyclables in plastic bags, food left in containers, etc.). Placing regular household waste in the recycling bin is a major cause of contamination.
Innocent looking paper smeared with food or grease cannot be processed with clean paper. So used napkins, paper plates, pizza boxes are NOT recyclable. Plastic grocery bags get tangled in recycling machinery and cause equipment damage. Plastic six-pack rings get tangled and also cause equipment damage.
Stick to the list of acceptable recycling materials and don't put anything else into your recycling bin. Too much contamination is the reason manufacturers reject tons of recyclables each year.
When in doubt, leave it out - and put in the trash.
-
Recycling
The simple answer is weight and sorting. Glass weighs too much, especially in a "single stream" or co-mingled recycling program. In addition, the glass recycling market has declined.
Municipalities used to be paid for their recycling loads, which helped subsidize the cost of the recycling program. Now the City of Lincolnton actually pays a "tipping fee" to unload recycling at a MRF (Materials Recovery Facility). Tipping fees are based on weight and paid by the ton of material. So, although glass is 100% recyclable, the cost to add heavy, unsorted glass to Lincolnton recycling loads is too expensive for the city and taxpayers until the market recovers. The city monitors the recycling market and hopes to add glass back to our residential curbside recycling program when the glass market improves.
City residents are encouraged to drop off pre-sorted glass recycling at any of the Lincoln County Convenience Sites.
-
Recycling
If the pizza box hasn't been used and it's a CLEAN pizza box, it can be recycled. Once a pizza has been placed in the box, there is residual grease and food material left in the box. So the food material that seeps into the cardboard make it a DO NOT recycle item.
-
Recycling
Veteran Car Donations specializes in car donations to benefit veterans. They accept both working and non-working vehicles to provide assistance to veterans and their families. If you'd like to learn more about this resource, here is the link:https://www.
veterancardonations.org/ locations/north-carolina