Water Distribution & Collections

To report a problem, please contact the Public Service Center at 704-736-8940.

Please provide a street address and location of the issue when reporting.

 After hours: 704-735-8202 (Communication Center)

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Distribution and Collections is the distribution of safe water from the Water Treatment Plant to your home or business and collecting the sewage and sending it to the Waste Water Treatment Plant. The City maintains 260 miles of water line, 5,400 water services, 224 miles of sewer line, and 3,850 sewer services and has 19 sewer pumping stations.